Terms and conditions of use

Terms and Conditions for the Purchase and Sale of GT Boards, hereinafter referred to simply as GT Boards, and, on the other hand, the GT Boards customer, qualified at the time of purchase of GT Boards products, hereinafter referred to simply as Customer.

Considering that GT Boards sells products and services over the internet; Considering the Customer's interest in purchasing the products offered by GT Boards ("Products") in its sales channels; The purpose of this contract is to establish the general conditions of use and purchase of products and services by the customer of the GT Boards website.

I. Confidentiality: GT Boards is responsible for preserving the confidentiality of all data and information provided by the Customer in the purchase process. The security of the site is audited daily and guaranteed against the action of hackers.

II. Customer Service (SAC): The customer has this service to solve their doubts, resolve any requests or complaints regarding their order or any content available on the website.

III. Delivery policy: the deadline for delivery of the Products is informed during the purchase procedure, counted in working days. Deliveries of Products are carried out from Monday to Friday. Exceptionally, some deliveries of Products may take place on Saturdays, Sundays and holidays.

III.I - Checking the adequacy of the dimensions of the product is the responsibility of the Customer, who must ensure that these are in accordance with the spatial limits of the elevators, doors and corridors at the place of delivery. The product will not be assembled or disassembled, transported by stairs and/or doors and windows, or hoisted deliveries.

III.II - Delivery attempts will be made at the informed location. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years of age, and carrying an identification document to receive the goods and sign the delivery protocol. If there are several unsuccessful delivery attempts, the order will be returned to the shipping company's Distribution Center.

III.III - After completing the order, it is not possible to change the form of payment, request advance payment or even priority of delivery.

III.IV - The delivery period informed during the Product purchase procedure takes into account the stock, the region, the invoice issuance process and the product preparation time. With each update in the order delivery status, the GT Boards system automatically sends alert emails to the Customer.

III.V - The delivery freight value is calculated based on the place of delivery, weight and dimensions of the Product.

III.VI - GT Boards does not authorize the carrier to: enter the domicile; deliver by alternative means (example: lifting product through a window); perform installation or maintenance of products; open the product packaging; deliver to an address other than that specified in the order; make delivery to a minor or without identification document.

III.VII - GT Boards is not responsible for the retention of goods at customs when this is due exclusively to the customer's pending issues, therefore, it is necessary to attend the tax office for the goods to be released, considering that in these cases the information regarding releases and payments are only passed on to interested parties.

IV. Right of repentance: the Customer will be entitled to exercise the right of repentance of the purchase, with the purpose of returning the Product, in which case the following conditions must be observed: the withdrawal period for the purchase of the product is up to 7 (seven) calendar days from the date of receipt; in case of return, the product must be returned to GT Boards in the original packaging.

IV.I - The Customer must request the return through the Customer Service or directly in the Control Panel, in the topic "cancel order".

IV.II - Upon arrival of the product at the Distribution Center, GT Boards will verify that the above mentioned conditions have been met. If so, it will provide a refund of the total purchase price.